Buy-Low Foods meat manager Dave Flexhaug was recently awarded the People First WOW award from Buy-Low for exemplary customer service. (Photo/Buy-Low Foods)

Buy-Low Foods meat manager Dave Flexhaug was recently awarded the People First WOW award from Buy-Low for exemplary customer service. (Photo/Buy-Low Foods)

Buy-Low meats manager recognized for “wowing” customers

Dave Flexhaug went well above and beyond to help an elderly customer

Local grocer Dave Flexhaug finds himself in elite company.

Flexhaug, the meat manager at the Hope Buy-Low Foods, is the winner of the Buy-Low Foods People First Wow Award of 2020 for exceptional customer service. This award goes only to the most outstanding customer service stories across the company every year.

“This is a great honour Dave totally deserves,” said store manager Pauline Newbigging.

According to Newbigging, a customer locked her keys in her car; her husband was at home in a wheelchair and unable to bring her an extra set of keys.

READ ALSO: Hope Buy-Low shopper wins free groceries for a year

“This customer was elderly and seemed to struggle walking very well,” she added.

Flexhaug offered to pick up the keys and bring them back so she could get home. He soon returned with the keys and offered to clean the customer’s car for her as it was dirty. On his day off, Flexhaug went to the customer’s house again and cleaned out the car for her.

“This is just one of the many little things that Dave does for our customers,” Newbigging said.

Flexhaug made the news last fall when he was known as Dave “The Butcher,” one of two of Hope’s most wanted “scoundrels” who were arrested and held in a makeshift jail outside of Buy-Low Foods to raise funds for Variety Children’s Charity. Together with his fellow ne’er-do-well, “Bad Boy” Carter Perry, the dastardly duo raised $3,000 for the special needs organization.

RELATED: $3,000 raised after two infamous Hope ‘scoundrels’ jailed for a day


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