Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

Charity Millar and her family of five have been car-free for several years. (Photo courtesy Charity Millar)

B.C. mom, kids on bike turned away from Tim Hortons drive-thru

Car-free for years, Charity Millar ‘felt gross’ being denied service

Charity Millar promised her children a Tim Hortons donut in order to help them through the flu vaccine experience.

Once they’d finished up at the West Shore Health Unit, Millar steered her family over to the Wale Road Tim Hortons’ drive-thru. Upon attempting to order their doughnuts, they were turned away because they were on a bike.

Millar’s family of five has been car free for several years. She opted for the drive-thru after the flu shots because the bike lock-up at the mall isn’t good a option – the bikes block the sidewalk.

She “felt gross” upon being denied service at Tim Hortons and her three-year-old was upset about not getting a doughnut. They ended up going through the Save-On-Foods drive-thru for a treat on the way home as bike traffic is permitted.

Millar doesn’t understand why cyclists wouldn’t be allowed through the drive-thru because they ride with cars on the road all the time. She also emphasized that it’s tough for parents who cycle to disembark and take their children and bags inside as they can’t simply lock a door to protect their items.

Millar noted that the issue isn’t with Tim Hortons but rather “a systemic problem” as others in her circle have run into the same issue.

Millar doesn’t use social media, so her friend and fellow cycling parent Elise Cote took to Twitter on her behalf and asked Tim Hortons to explain.

A spokesperson for Tim Hortons told the Saanich News that the company’s drive-thru policy states that “only vehicles licensed under the relevant motor vehicle legislation can be served at the drive-thru windows.”

READ ALSO: RCMP snag suspected thief with bait bike

The spokesperson explained that cars, trucks, vans and motorcycles can go through, but that for safety reasons, bikes are not permitted. McDonald’s Canada has the same policy on bikes.

Cote feels that ‘safety issue’ is code for insurance concerns because unlike drivers, most cyclists aren’t insured. However, she pointed out that someone could get injured in the parking lot or while locking up their bike too.

Little inconveniences pile up and stop people from choosing alternate modes of transportation, Millar said. The act of biking isn’t the drawback for most people, it’s the lack of infrastructure and the safety concerns.

She hopes that Saanich will encourage new businesses to consider cyclists – especially when it comes to drive-thrus as idling cars create a lot of emissions.

Cycling isn’t just for recreation, some families are replacing their minivans, Cote said. She hopes to bring the issue to council have have new businesses accommodate cyclists.

READ ALSO: Bike polo players flock to Victoria for Winter Mixer tournament

Giving people options that make them feel catered to and safe – like the Dobosala Cantina & Ride Thru on Pandora Street – will “make good decisions easier,” Millar said. “If you build it, they will come.”

Coun. Zac de Vries is a cyclist and has never owned a car. He referred to banning bikes from drive-thrus as “unfair ” and “a lost opportunity.”

“We’re going through a transportation renaissance and our urban form and services should reflect that.”

Coun. Ned Taylor, a fellow cyclist, agreed and emphasized that he sees no problem with bike drive-thrus.

“I consider riding down Shelbourne Street [on a bike] to be a bigger risk than riding through a drive-thru,” said Taylor, pointing out that speeds are quite low in drive-thrus.

Taylor encourages residents to speak with businesses and council about the issue.


@devonscarlett
Like us on Facebook and follow us on Twitter.

devon.bidal@saanichnews.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Lydia Koot (centre) receives the Conservation Officer Service’s Chief’s Special Recognition Award from Conservation Officer Service Sgt. Don Stahl (Second from the left) at Memorial Park in Hope on Thursday, Feb. 18. Koot is the first civilian to receive such honours from the COS. (Photo/Adam Louis)
Hope Mountain Black Bear Committee founder receives conservation award

Lydia Koot awarded COS Chief’s Special Recognition Award for her advocacy for black bears

The Great Bear Snowshed on the Coquihalla Highway (Highway 5) in British Columbia. Truck driver Roy McCormack testified in BC Supreme Court in Chilliwack on Feb. 25, 2021 that his brakes started smoking in about this location, and soon after he lost all braking, which led to a multi-vehicle crash further down the road on Aug. 5, 2016. (GoogleMaps)
Truck driver charged with criminal negligence in Coquihalla crash is accused of ignoring smoking brakes

Just before crashing the smoking truck was seen entering Zopkios brake check and leaving shortly after

The Hope local health area saw six new cases of COVID-19 from Feb. 14 to 20. (Graphic/BCCDC)
Hope area sees six more COVID-19 cases

The running average for 2021 is about five cases per week

(File Photo)
Crash causes delays on Coquihalla southbound, travel advisory issued

A vehicle incident between Merrit and Hope has caused major delays heading south

Dr. Bonnie Henry leaves the podium after talking about the next steps in B.C.’s COVID-19 Immunization Plan during a press conference at Legislature in Victoria, B.C., on Friday, January 22, 2021. THE CANADIAN PRESS/Chad Hipolito
COVID: 589 new cases in B.C., and 7 new deaths

No new outbreaks being reported Feb. 26

Staff from the Marine Mammal Rescue Centre, passersby, RCMP and Nanaimo Fire Rescue carried a sick 300-kilogram steller sea lion up the steep bluff at Invermere Beach in north Nanaimo in an attempt to save the animal’s life Thursday. (Photo courtesy Marine Mammal Rescue Centre)
300-kilogram sea lion muscled up from B.C. beach in rescue attempt

Animal dies despite efforts of Nanaimo marine mammal rescue team, emergency personnel and bystanders

Gina Adams as she works on her latest piece titled ‘Undying Love’. (Submitted photo)
‘Toothless’ the kitty inspires B.C. wood carver to break out the chainsaw

Inspired by plight of a toothless cat, Gina Adams offers proceeds from her artwork to help animals

B.C. Finance Minister Selina Robinson presents bill to delay B.C.’s budget as late as April 30, and allow further spending before that, B.C. legislature, Dec. 8, 2020. (Hansard TV)
How big is B.C.’s COVID-19 deficit? We’ll find out April 20

More borrowing expected as pandemic enters second year

Passengers aboard Komagata Maru in Vancouver’s Burrard Inlet, 1914 - Library and Archives Canada image
Abbotsford council is asked to rename street in memory of Komagata Maru victims

Most of 376 the passengers aboard ship were denied entry into Canada in 1914

The first of 11 Dash 8 Q400 aircraft's have arrived in Abbotsford. Conair Group Inc. will soon transform them into firefighting airtankers. (Submitted)
Abbotsford’s Conair begins airtanker transformation

Aerial firefighting company creating Q400AT airtanker in advance of local forest fire season

The Canada Revenue Agency says there were 32 tax fraud convictions across the country between April 2019 and March 2020. (Pixabay)
Vancouver man sentenced to 29 months, fined $645K for tax evasion, forgery

Michael Sholz reportedly forged documents to support ineligible tax credits linked to homeownership

Framed photos of Travis Selje and other items fill the top of a dresser in his bedroom. (Photo: Tom Zillich)
Crown says defence case epilepsy caused fatal Surrey crash fails on balance of probabilities

‘She very clearly had some form of control over that vehicle,’ Crown argues

Then-Liberal leader Andrew Wilkinson looks on as MLA Shirley Bond answers questions during a press conference at Legislature in Victoria. (Chad Hipolito / THE CANADIAN PRESS)
B.C. Liberal party to choose next leader in February 2022

Candidates have until Nov. 30 to declare whether they are running

Most Read