Child advocate says protection system failing

Computer network crashes again after cabinet ministers said it was fixed; advocate says domestic violence reports getting lost

Representative for Children and Youth Mary Ellen Turpel-Lafond

VICTORIA – B.C. government officials say the latest problems in their new computer system for child protection files are being fixed after a week of disruptions, but the province’s independent child advocate says she’s heard that before.

Mary Ellen Turpel-Lafond told a committee of MLAs Wednesday that the Integrated Case Management (ICM) computer system hasn’t worked consistently since it was put in place two years ago. The system records information for social workers on threats to children, court protection orders and general information on social assistance and children in government care.

The latest failure may have left safety warnings unrecorded, and social workers could be entering a home without knowing if there are weapons or other threats, Turpel-Lafond said. She called for an independent review of the $180 million computer system to see if it is adequate.

“They launched this, and it didn’t work,” Turpel-Lafond said. “It couldn’t print a report for court for six months. Furthermore, it has been launched in other jurisdictions and failed. The same product was used in Australia and didn’t work.”

Citizens’ Services Minister Andrew Wilkinson assured reporters Wednesday that the ICM system had been restored to full operation. That changed by the afternoon question period, when NDP critic Carole James said calls were still coming in about system failures. Wilkinson said the system was being “rebooted” again after another crash.

Children and Family Development Minister Stephanie Cadieux said social workers have backup protocols when the computer system is down for power failures or other emergencies. They take reports on paper and phone urgent information to other offices, as they do when ministry offices are closed, Cadieux said.

Social Development Minister Don McRae said regular social assistance payments were processed normally on April 24, and his ministry staff have the ability to issue emergency assistance payments as needed by issuing paper cheques.

Turpel-Lafond said she had a call in the past week from a father of three young children who couldn’t get a payment because no one in the office knew how to issue a cheque. And she said the loss of domestic violence warnings for social workers and police is an ongoing problem.

“Everybody who works in the child welfare safety system knows that you need to keep good identifying information about the adults in a child’s life,” Turpel-Lafond said.

James said there have also been reports that emergency meal vouchers and grocery cards were not available from social assistance offices due to recent problems with the ICM system.

 

Just Posted

VIDEO: Salmon begin spawning in Hope’s Thacker Park

Countless chum salmon making way upstream for annual event

Name Manning’s new quad chair, win a season’s pass

Lift replacement among long list of upgrades at popular ski resort

Chilliwack-Hope incumbent Conservative sums up Andrew Scheer’s election promises so far

Strahl says his party’s tax credit promises designed to put more money in the pockets of Canadians

Rainbow crosswalk plan gets council support in Hope

Council writing letter of support to community group for crosswalk project

UPDATE: Highway now open after several hour closure at Herrling Island

Westbound traffic is stopped, and some cars have been seen driving the wrong way on the highway

Third instance of Trudeau in skin-darkening makeup emerges

Another instance of Trudeau using makeup to darken his face has emerged, within 24 hours of the first

B.C. salmon farm inspection deal reached with Indigenous people

Monitoring to determine if any Broughton region farms stay open

Tim Hortons dropping Beyond Meat products from menus except in B.C. and Ontario

Beyond Meat burgers dropped nationally, but breakfast sandwiches still available in B.C. and Ontario

RCMP seize $1.9 million in B.C. traffic stop

The driver and passenger were detained under the Controlled Drugs and Substances Act

Yearbook photo surfaces of Trudeau wearing ‘brownface’ costume in 2001

The report describes the occasion as an ‘Arabian Nights’-themed gala event

‘Troubling, insulting’: NDP Leader Jagmeet Singh reacts to Trudeau’s brownface photo

Jagmeet Singh, leader of the New Democrats, responded with a call for love after Trudeau photos surface

Elderly B.C. man gets 10 years in prison for sexually abusing young daughters

WARNING: This story contains graphic details and is not appropriate for all readers

‘This is not a drill’: Whistler Blackcomb gets first snowfall of the season

The 7th Heaven Summit had a dusting of snow Tuesday morning

Most Read