Disney Plus streaming service hits Canada with tech hurdles

Service costs $8.99 per month, or $89.99 per year, in Canada

The Walt Disney Co. logo appears on a screen above the floor of the New York Stock Exchange. THE CANADIAN PRESS/AP Photo/Richard Drew

Disney Plus has arrived in Canada, becoming the newest player in the growing menu of TV options, but some users say they’ve encountered technical problems trying to access the streaming platform.

A number of Canadians took to social media on Tuesday complaining they were unable to sign up for the service, which debuted a few hours earlier. Some posted screenshots of error messages that included characters from Disney’s animated movies “Wreck-It Ralph” and “Ralph Breaks the Internet.”

Other users in several regions of Canada say they received error messages which blocked them from the service, telling them they lived outside the countries where Disney Plus was available. A representative for Disney provided a written statement, but did not address the specific technical problem.

“The consumer demand for Disney Plus has exceeded our high expectations,” wrote spokesman Peter Pitino.

“We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”

Disney’s streaming service comes stacked with an extensive library of Disney titles, which range from animated classics “The Lion King” to Disney TV movies from decades past. There’s also a number of selections from the 20th Century Fox film library the company acquired earlier this year, including “Never Been Kissed,” “The Sound of Music” and “Home Alone.”

The new Star Wars spinoff TV series “The Mandalorian” is among the most anticipated titles on Disney Plus, and it too encountered hiccups on its debut.

Some viewers say they were initially unable to play the episode when they pulled it up, while others could hear the audio from the show, but the image was pixelated.

In Canada, Disney Plus costs $8.99 per month, or $89.99 per year, for a vast selection of offerings from Disney’s many brands, which include Pixar, Marvel and National Geographic.

There’s also an array of original TV series and films, including an episodic update to “High School Musical,” and a live-action remake of “Lady and the Tramp.”

However, not all Disney titles available stateside can be watched in Canada. Among the titles missing from the collection in Canada is “High School Musical 2,” and TV series “X-Men: Evolution” and Marvel series “Runaways.”

Viewers can sample the service with a free seven-day trial.

READ MORE: Apple rolls out new streaming TV service for $5 a month

Disney is banking on its appeal out of the gate, with Disney Plus launching in North America across nearly all major mobile and connected TV devices. That’ll give viewers an opportunity to sign up whether they use Apple, Google, Microsoft, Roku or Sony products.

David Friend, The Canadian Press

Like us on Facebook and follow us on Twitter

Just Posted

Nail-biter win caps successful tournament for senior Mustangs

‘They were making junior mistakes — but that’s okay,’ says coach

Film club holds birthday bash for 75-year-old Hope Cinema

Hollywood starlet Judy Garland will grace the big screen in Hope on Dec. 19

Waterworks plan in final steps, says Hope District

Council approves borrowing of $1.8 million, upping water bills almost $50 a year

Petition for free menstrual products turned over to UFV president

Almost 1,300 signatures collected calling for all campus bathrooms to be stocked

New hiking trail to be built overlooking Hope

Waterfalls, rocky outcrops featured in new trail near Silver Creek

VIDEO: Success of wildlife corridors in Banff National Park has advocates wanting more

Demand for more highway protection escalated after seven elk were killed by a semi-trailer near Canmore

Fans sing Canadian anthem after sound system breaks at BMW IBSF World Cup

The Canadians in attendance made sure their team and flag were honoured on the podium

VIDEO: Fire destroys Big White Ski Resort chalet

Social media eulogies peg the property, nicknamed “The Pharamacy,” as both loved and hated

Prince George RCMP use bait packages to catch porch pirates over the holidays

First-in-Canada program with Amazon looks to combat parcel theft

Surrey councillor wants the policing transition process to ‘immediately stop’

Brenda Locke to make motion at Dec. 16 meeting to reconsider current plan

UPDATE: Highway 1 reopens after vehicle incident near Boston Bar

Initial reports of a jack-knifed semi truck had closed both directions of the highway

Man pleads guilty to second-degree murder in 2017 Stanley Park stabbing

Lubomir Kunik was found by a man out walking his dog on the beach late on Feb. 1, 2017

Vancouver homeless camp brings community, safety, home, says resident

Encampment in the city’s Downtown Eastside is one of many that have sprung up in B.C.

Nanaimo mechanical engineer creates thief tracking program

Nanaimo Thief Tracking lets users plot and share information about thefts online

Most Read