E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Provincial COVID-19 data can now be used for B.C. to prepare for a second wave

In the past week, B.C. has seen a slight spike in daily test-positive case counts

Child falls down Bridal Veil Falls near Chilliwack, crews on scene

An 11-year-old boy fell over the falls about 25 to 30 feet and has suffered a head injury

Popular retired UFV therapy dog passes away

Mac the Therapy Dog consoled countless students and staff, as well as wildfire victims

Imagination Library Fraser Valley celebrating Christmas in July

Dolly Parton early literacy intiative looking for financial support to help with waitlist

Exercise and cancer to be explored via webinar

UFV’s Dr. Iris Lesser to lead Zoom event for cancer patients and supporters

Islanders want BC Ferries to follow order that lets residents board before tourists

For ferry-dependent communities, ferries are often the sole practical lifeline to work, school or medical appointments.

Fraser Valley loses the Keith Wilson Waver as Ron Hupper passes away

Hupper brought smiles to the faces of hundreds of people traveling Chilliwack’s Keith Wilson Road

Beverly Hills 90210 star’s family selling Vancouver Island Beach Resort

You can own Jason Priestley’s Terrace Beach Resort in Ucluelet for less than $5 million

Genetic detectives begin work to trace spread of COVID-19 in Canada

The kinds of genetic technology being used for this project did not exist when SARS hit Canada in 2003

Sports fishers protest Fraser River Chinook closures

Public Fishery Alliance wants hatchery fish open for harvest

Woman sexually assaulted, robbed near Surrey SkyTrain station: RCMP

Police say the incident happened July 10, just after 11 p.m. near King George SkyTrain station

B.C. Ferries increasing passenger capacity after COVID-19 restrictions

Transport Canada 50-per-cent limit being phased out, no current plans to provide masks

Once-in-a-lifetime comet photographed soaring over Abbotsford

Photographer Randy Small captures Comet NEOWISE in early-morning sky

Most Read