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UPDATE: Service issues continue in Hope but Shaw crediting customers

District of Hope was without internet for days following historic rainfall damage
A satellite has been added to the District of Hope building to connect the municipality to the internet temporarily. (Pattie Desjardins/ Hope Standard)

The District of Hope has been reconnected to the internet.

Like many others in Hope, the municipal office lost their connection on Sunday, Nov. 14 when some Shaw infrastructure was reportedly damaged in the area.

But on Friday afternoon, Hope-based Pacific Satellite installed a satellite connection to the roof of the building. This is just a temporary solution until Shaw is able to fix their issues.

Some local Shaw customers say they have been told it will be weeks before they are able to fix the problem.

On Nov. 23, Shaw informed The Standard that they are crediting all customer accounts in Hope for 30 days.

They also pointed to their outage page, which clearly outlines live updates for this issue as they have happened.

The most recent update is a statement to customers.

“Thank you to everyone who has reached out for an update on services being restored in Hope,” they state. “We understand how crucial our services are to you and your community and we are urgently working on getting services reconnected to your home and the rest of Hope. Currently, we are working with the Municipality of Hope, BC Hydro, and other safety teams to re-establish our services in your town. As soon as we have a definitive timeline, we will update you.”

They have also committed to donating $500,000 “to support British Columbians and their communities.”

They say that will include support for Food Banks BC, the relief and recovery efforts of the Canadian Red Cross, as well as several local grassroots charitable organizations in affected areas through Shaw’s Brighter Communities program.

Shaw and Freedom Mobile customers affected by the floods can call their customer care at 1-888-472-2222.

READ MORE: Traffic on Hwy. 7 remains restricted from Agassiz to Hope


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Jessica Peters

About the Author: Jessica Peters

I began my career in 1999, covering communities across the Fraser Valley ever since.
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