Beware of possible computer scams

In recent weeks our company has received numerous calls from customers questioning the legitimacy of a computer company.

As described to me the call will begin with an introduction and then a claim that either Microsoft, or the customers Internet service provider has contacted their company to address an issue which apparently lies within your computer.

They ask for permission to connect to your computer to solve the problem and will generally connect without asking for payment.

If you agree, the company proceeds to plant software on your computer which it uses to seemingly convince you that there is a problem at which time they offer to fix for a fee.

This is entirely a scam and if you receive this type of call you should hang up immediately.

Microsoft, Telus and Shaw are not in the business of monitoring computers for signs of trouble beyond knowing if a system is using excessive bandwidth.

Both Telus and Shaw will contact a customer by email to inform them that their computer is suspected of being infected but do not offer to fix the issue and will generally threaten to cut off your service if you do not have the problem resolved.

If you suspect that you have a problem after receiving this type of call you should immediately disconnect from the Internet and run a virus scan on your system.

If you have allowed these people on your system and you suspect you have more problems than before, DO NOT CALL THEM BACK.

The problem now lies in the software they left behind and is part of the scam to take more money from you.

The best advice at this point is to contact a trusted, qualified technician to resolve the problems.

 

Angus MacDonald

Just Posted

Nail-biter win caps successful tournament for senior Mustangs

‘They were making junior mistakes — but that’s okay,’ says coach

Film club holds birthday bash for 75-year-old Hope Cinema

Hollywood starlet Judy Garland will grace the big screen in Hope on Dec. 19

Waterworks plan in final steps, says Hope District

Council approves borrowing of $1.8 million, upping water bills almost $50 a year

Petition for free menstrual products turned over to UFV president

Almost 1,300 signatures collected calling for all campus bathrooms to be stocked

New hiking trail to be built overlooking Hope

Waterfalls, rocky outcrops featured in new trail near Silver Creek

VIDEO: Success of wildlife corridors in Banff National Park has advocates wanting more

Demand for more highway protection escalated after seven elk were killed by a semi-trailer near Canmore

B.C. VIEWS: Hunger does not end with the season

Despite innovations in food distribution, the need is still there in B.C. communities

VIDEO: Giants edged out by Everett

Another case where Vancouver outshot an opponent, but couldn’t get past the other goalie

Sharks beat Canucks 4-2 to snap 6-game skid

Vancouver visits Vegas on Sunday

Fans sing Canadian anthem after sound system breaks at BMW IBSF World Cup

The Canadians in attendance made sure their team and flag were honoured on the podium

VIDEO: Fire destroys Big White Ski Resort chalet

Social media eulogies peg the property, nicknamed “The Pharamacy,” as both loved and hated

Prince George RCMP use bait packages to catch porch pirates over the holidays

First-in-Canada program with Amazon looks to combat parcel theft

Surrey councillor wants the policing transition process to ‘immediately stop’

Brenda Locke to make motion at Dec. 16 meeting to reconsider current plan

UPDATE: Highway 1 reopens after vehicle incident near Boston Bar

Initial reports of a jack-knifed semi truck had closed both directions of the highway

Most Read