FILE - In this Dec. 23, 2019, file photo monitors are illuminated in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

FILE - In this Dec. 23, 2019, file photo monitors are illuminated in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

Sorry, Grinch. Virus won’t stop NORAD from tracking Santa

North American Aerospace Defence Command has announced that NORAD will track Santa on Dec. 24

Children of the world can rest easy. The global pandemic won’t stop them from tracking Santa Claus’ progress as he delivers gifts around the globe on Christmas Eve.

The North American Aerospace Defence Command has announced that NORAD will track Santa on Dec. 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call centre to check on Santa’s whereabouts, as they have in years before.

Normally, 150-160 volunteers crowd into a conference room at Peterson Air Force Base in Colorado Springs, taking two-hour shifts to answer the phones as eager children call to see if Santa and his sleigh have reached their rooftops. All together, 1,500 people over 20 hours have participated in the call centre in the past, fielding more than 130,000 phone calls, beginning at 6 a.m. Eastern time on Christmas Eve.

This year, due to safety restrictions forced by the COVID-19 pandemic, the number of volunteers has been drastically cut to what NORAD expects will be fewer than 10 people per shift.

“We understand this is a time-honoured tradition, and we know undoubtedly there is going to be some disappointment,” said NORAD spokesman Preston Schlachter. “But we’re trying to keep it safe for everyone involved.”

So, some callers may be able to once again get through to a member of the military or other volunteer when they dial the NORAD Tracks Santa toll-free number, 1-877-Hi-NORAD. But others will get a recorded update on Santa’s current location.

Schlachter said NORAD will largely be limiting volunteers to people who already work there and their immediate families. But that could be expanded a bit as the time gets closer. He said that this year volunteers will answer health questions and have their temperature checked when they arrive, and a cleaning crew will wipe down surfaces throughout the day. There will be wipes and other supplies available, and between shifts the entire calling area will be sanitized before the next group comes in.

FILE - In this Dec. 23, 2019, file photo a playbook sits next to a telephone set up in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

FILE - In this Dec. 23, 2019, file photo a playbook sits next to a telephone set up in the NORAD Tracks Santa center at Peterson Air Force Base in Colorado Springs, Colo. The North American Aerospace Defense Command has announced that NORAD will track Santa on December 24, just as it has done for 65 years. But there will be some changes: Not every child will be able to get through to a volunteer at NORAD’s call center to check on Santa’s whereabouts, as they have in years before. (AP Photo/David Zalubowski, File)

Faced with concerns about the virus, officials at NORAD have worked for weeks to figure out a way to ensure that the much-beloved tradition could go on.

The military command has been fielding calls since 1955, when Air Force Col. Harry Shoup — the commander on duty at NORAD’s predecessor, the Continental Air Defence Command — fielded a call from a child who dialed a misprinted telephone number in a newspaper department store ad, thinking she was calling Santa.

A fast-thinking Shoup quickly assured his caller that he was. And the tradition began.

Today, most early calls come from Japan and Europe, and as the day goes on the callers from the U.S. and Canada climb.

Besides the call centre, the NORAD Tracks Santa website — noradsanta.org — as well as social media pages, Amazon Alexa, Onstar and a new mobile app will still be available with up-to-the-minute details on Santa’s location. A social media team will operate from a separate conference room at the base.

The tracking Santa apps will soon be available on Google Play and the Apple App Store.

Lolita C. Baldor, The Associated Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

About 80 demonstrators walked through Hope with signs in support of saving the Station House on March 23, 2021. (Photo/Christian Ward)
Public hearing now planned for Hope’s Station House decision

Council has now taken steps to remove heritage status from historic building

Workers were on scene to clean up the oil spill in Abbotsford at Trans Mountain Pipeline’s Sumas pump station in June 2020. (File photo by Shane MacKichan)
TSB releases final report on June 2020 oil spill in Abbotsford

Transportation Safety Board says pipeline fitting to blame for spill of up to 190K litres

Chilliwack General Hospital. (Jenna Hauck/ Progress file)
Chilliwack General Hospital gets all-clear from Fraser Health as outbreak ends

The latest outbreak was 20 days from the start, on March 25, to being declared over on April 13

GW Graham (SD33.bc.ca)
Entire class at Chilliwack’s G.W. Graham secondary school in isolation after exposure to COVID-19

Students have been told to remain home after four days of exposure last week

Black Press Media file photo)
New vaccination clinic opens Thursdays at Hope Legion

New clinic brings capacity to vaccinate up to 550 people every week

Burnaby MLA Raj Chouhan presides as Speaker of the B.C. legislature, which opened it spring session April 12 with a speech from the throne. THE CANADIAN PRESS
B.C. NDP promises more health care spending, business support in 2021 budget

John Horgan government to ‘carefully return to balanced budgets’

In Ontario, COVID-19 vaccine clinics have been set up at local mosques. (Submitted photo: Rufaida Mohammed)
Getting the vaccine does not break your fast, says Muslim COVID-19 task force

Muslim community ‘strongly’ encouraging people to get their shot, whether or not during Ramadan

Shannon Claypool, president of the Cloverdale Rodeo & Exhibition Association, stands outside the Cloverdale Rec. Centre. The rec. centre has been set up as a mass vaccination site by Fraser Health and the Association has decided to cancel the rodeo in order to offer the fairgrounds for public parking. (Submitted)
Cloverdale Rodeo cancelled

Fairgrounds to be used as public parking for mass vaccination site at Cloverdale Rec. Centre

A plane is seen through the window on the tarmac of Vancouver International Airport as the waiting room is empty. THE CANADIAN PRESS/Jonathan Hayward
100+ international travellers who landed in B.C. refused to quarantine

The Public Health Agency of Canada says it issued $3,000 violation tickets to each

A health-care worker holds up a vial of the AstraZeneca Covishield vaccine at a COVID-19 vaccination clinic in Montreal, Thursday, March 18, 2021. THE CANADIAN PRESS/Paul Chiasson
PHAC receives first report of blood clot linked to AstraZeneca

The federal agency says the person is now recovering at home

A real estate sign is pictured in Vancouver, B.C. THE CANADIAN PRESS Jonathan Hayward
1 in 3 young Canadians have given up on owning a home: poll

Data released Monday says 36% of adults younger than 40 have given up on home ownership entirely

Dr. Bonnie Henry gives her daily media briefing regarding Covid-19 for the province of British Columbia in Victoria, B.C, Monday, December 7, 2020. THE CANADIAN PRESS/Jonathan Hayward
B.C. urges people to stay in their neighbourhoods, discourages out-of-household meet-ups

Dr. Bonnie Henry says there should be no travel, even to the next city over

Dr. E. Kwok administers a COVID-19 vaccine to a recipient at a vaccination clinic run by Vancouver Coastal Health, in Richmond, B.C., Saturday, April 10, 2021. THE CANADIAN PRESS/Jonathan Hayward
Most Canadians plan to get COVID-19 vaccine, but safety fears drive hesitancy: poll

This comes as confidence in governments is plummeting in provinces being hit hardest by the pandemic

Marathon of Hope runner Terry Fox is shown in a 1981. (THE CANADIAN PRESS/CP)
Terry Fox’s legacy of resilience resonates during COVID-19 crisis, says brother

Fred Fox said his brother’s legacy of resilience has taken on renewed resonance as COVID-19 rages on

Most Read